---
title: Activate Advanced Work Assignment
description: You can activate the Advanced Work Assignment plugin \(com.glide.awa\) if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-activate.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Get started, Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Activate Advanced Work Assignment

You can activate the Advanced Work Assignment plugin \(com.glide.awa\) if you have the admin role.

## Before you begin

Role required: admin

## About this task

Advanced Work Assignment activates the Skills Management plugin \(com.snc.skills\_management\) to implement user and group skills.

<table id="table_i45_m3v_pfb"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Skills Management\[com.snc.skills\_management\]

</td><td>

Implements user and user group skills. Based on the same principles of roles management, which uses inheritance between user groups.

</td></tr></tbody>
</table>## Procedure

1.  Navigate to **All** &gt; **Advanced Work Assignment** &gt; **Home**.

2.  Select **Get Advanced Work Assignment plugin** to install the Advanced Work Assignment plugin for your instance.

    The All Applications page opens in a new window or tab. If you don’t see the **Get Advanced Work Assignment plugin** button, you either don’t have the permissions to install the plugin, or the plugin has already been installed.

3.  In the All Applications page, select **Install** and complete the installation prompts.

4.  In the Advanced Work Assignment \(AWA\) Home experience's Plugin page opened dialog box, select **Done**.

    The AWA Home experience refreshes, the Get targeted routing capabilities section appears, and AWA is installed.


## What to do next

Activate the targeted routing capabilities plugins and other popular AWA plugins to enable the appropriate service channels and the Platform Analytics Solutions for Advanced Work Assignment.