---
title: Platform Analytics Solutions for Advanced Work Assignment
description: This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-content-pack.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Analytics & Reporting Solutions, Reference, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Platform Analytics Solutions for Advanced Work Assignment

This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

## Enabling Platform Analytics Solutions

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.

**Note:** Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

For unlimited access to all features of this Platform Analytics Solution, purchase a Performance Analytics subscription. For more information, see [Activating your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_PremiumPerformanceAnalytics.md).

To enable a solution for Advanced Work Assignment, an admin navigates to **System Definitions** > **Plugins** and activates the Performance Analytics - Content Pack - Advanced Work Assignment plugin.

\[Omitted image "icon-video-link.png"\] Alt text: Video link to Platform Analytics. [Virtual Agent Academy: Using analytics to optimize Advanced Work Assignment](https://www.youtube.com/watch?v=BNLBkULwTBE&list=PLkGSnjw5y2U79gjQuQW-2GBqzEccwFkWH&index=6) Watch this video for more information about the Platform Analytics Solution for Advanced Work Assignment.

**Related topics**  


[Activate your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_PremiumPerformanceAnalytics.md)