---
title: Advanced Work Assignment Inbox Sentiment display
description: Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment \( if available\) during live agent handoff or agent transfer for all channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-inbox-sentiment-display.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Advanced Work Assignment Inbox Sentiment display

Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment \( if available\) during live agent handoff or agent transfer for all channels.

With Advanced Work Assignment sentiment, you can:

-   Display the sentiment \(negative or positive\) in Advanced Work Assignment inbox card for interactions​ during live agent handoff ​and agent transfer.
-   Admin configuration to enable or disable sentiment per service channel.