---
title: AWA post work item subflow
description: Configure the base system AWA post work item subflow by defining the input in Workflow Studio.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-post-work-item-subflow.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# AWA post work item subflow

Configure the base system AWA post work item subflow by defining the input in Workflow Studio.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Process Automation** > **Workflow Studio**.

2.  On the Workflow Studio screen, select **Subflows**.

3.  In the Name column, enter `Template: AWA post work item`.

    This searches for the Template: AWA post work item.

4.  Select **Template: AWA post work item**.

5.  In the subflow header, select the more actions icon \(\[Omitted image "awa-more-actions.png"\] Alt text: More actions icon\) and then **Copy subflow.**

6.  On the Create a copy of this subflow dialog, enter a unique and descriptive name for the copied subflow in the **New subflow name** field.

7.  Select **Copy**.

    The new subflow is created and displays as a tab in the subflow designer editor.

8.  You can customize the subflow by doing one of the following:

    -   Integrate with a third-party system by adding an action with a spoke from the Integration Hub \(for more information, see [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/spokes.md)\)
    -   Use a REST action step and call the external endpoint \(for more information, see [REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/rest-request-action-designer.md)\).
    -   Call a REST message in the subflow itself \(for more information, see [Outbound REST Web Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/c_OutboundRESTWebService.md)\).