---
title: Work items
description: View Advanced Work Assignment work items using the Work Items menu options.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/awa-work-items.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Work items

View Advanced Work Assignment work items using the Work Items menu options.

Work items are a single piece of work handled by an agent from start to finish. For example, one chat or one case is an object that is routed and assigned to agents. Only users with awa\_manager privileges can access the Management menu options.