---
title: Wrap up overview
description: When agents close an interaction, the wrap up feature enables them to enter closing details and wrap up codes for future reference.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/wrap-up-overview.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Wrap up overview

When agents close an interaction, the wrap up feature enables them to enter closing details and wrap up codes for future reference.

To configure the wrap up feature, follow these steps:

-   [Wrap up configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/advanced-work-assignment/wrap-up-configuration.md)
-   [Wrap up codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/advanced-work-assignment/wrap-up-codes.md)
-   [Wrap up segments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/advanced-work-assignment/wrap-up-segments.md)