---
title: Wrap up segments
description: Define the wrap up segments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/advanced-work-assignment/wrap-up-segments.html
release: australia
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Wrap up segments

Define the wrap up segments.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Interaction** > **Wrap Up segments**.

    The Interaction Wrap Up Segments screen appears.

2.  Do one of the following:

    -   To edit an existing segment, select the name of the segment.
    -   To create a new segment, select **New**.
3.  Fill in the fields:

    |Field|Description|
    |-----|-----------|
    |State| |
    |Opened on| |
    |Agent| |
    |Interaction| |
    |Wrap up configuration| |
    |Segmented| |
    |External| |
    |Segment table| |
    |External segment ID| |
    |Segment ID| |
    |Wrap up code| |
    |Notes| |
    |Timed out| |
    |Submitted on| |
    |Awaiting confirmation| |
    |Confirmed on| |

4.  Select **Update** if you are updating an existing segment or **Submit** if you are creating a new segment.