---
title: \(Legacy\) Analyzing Virtual Agent performance
description: Analyze the performance of Virtual Agent through preconfigured dashboards.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/analyzing-virtual-agent-performance.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [\(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Analyzing Virtual Agent performance

Analyze the performance of Virtual Agent through preconfigured dashboards.

Starting with the Brazil release, Conversational Analytics is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. For migration guidance, see [KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159779).

-   **[\(Legacy\) Conversational Analytics dashboard in Platform Analytics experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/VA-dashboard-landing-page-pae.md)**  
The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent \(VA\) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of Virtual Agent.