---
title: Configure a Zoom webhook for Zoom extension for Omnichannel Callback
description: Configure a Zoom webhook in ServiceNow to notify the Zoom extension for Omnichannel Callback app when certain events occur in Zoom.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/callback-over-zoom/configure-zoom-webhook-omni.html
release: australia
product: Callback over Zoom
classification: callback-over-zoom
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up Zoom extension for Omnichannel Callback, Zoom extension for Omnichannel Callback, Manage people and work, Conversational Interfaces]
---

# Configure a Zoom webhook for Zoom extension for Omnichannel Callback

Configure a Zoom webhook in ServiceNow to notify the Zoom extension for Omnichannel Callback app when certain events occur in Zoom.

## Before you begin

You must have copied the verification token displayed during the configuration of the Notify Zoom connector in Zoom.

Role required: admin

## Procedure

1.  Navigate to **All** > **Zoom Spoke** > **Zoom Webhook Registries**.

2.  Select **Zoom Callback Transcript completed** from the list.

3.  Paste the verification token for validating event notifications in the **Token** field.

4.  Select **Update**.