---
title: Setting up Zoom extension for Omnichannel Callback
description: Enable your users to request a callback over Zoom by integrating your  Zoom account with the ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/callback-over-zoom/setup-zoom-extension-omni.html
release: australia
product: Callback over Zoom
classification: callback-over-zoom
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Zoom extension for Omnichannel Callback, Manage people and work, Conversational Interfaces]
---

# Setting up Zoom extension for Omnichannel Callback

Enable your users to request a callback over Zoom by integrating your  Zoom account with the ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account.

The configuration process consists of the tasks listed in the following table.

|Task|Description|
|----|-----------|
|[Setting up the Zoom spoke for Zoom extension for Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/setup-zoom-spoke-omni.md)|Integrate your organization's Zoom account with your ServiceNow instance using the Zoom spoke to create Zoom meetings.|
|[Setting up Notify Zoom connector for Zoom extension for Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/setup-notify-zoom-connector-omni.md)|Set up the Notify Zoom connector in Zoom to receive the event information from Zoom.|
|[Configure a Zoom webhook for Zoom extension for Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/configure-zoom-webhook-omni.md)|Configure a Zoom webhook in ServiceNow to notify the Zoom Extension app when certain events occur in Zoom.|
|[Configure the Zoom channel for callbacks over Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/callback-over-zoom/Setup-zoom-channel-omni.md)|Enable the Zoom callback channel and specify the host email address for a callback over Zoom.|