---
title: Conversational Interfaces
description: Enable users to engage with live agents, virtual agents, or both using ServiceNow Conversational Interfaces. You can also use generative AI skills in your conversational experiences. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat channels that they prefer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/convint-landing-page.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
---

# Conversational Interfaces

Enable users to engage with live agents, virtual agents, or both using ServiceNow® Conversational Interfaces. You can also use generative AI skills in your conversational experiences. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat channels that they prefer.

## Get started with Conversational Interfaces

Select a tile to get started with one of Conversational Interfaces products.

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[Conversational Interfaces Admin console\[Omitted image "bus-sdlc.svg"\] Alt text:Explore, implement, and maintain your Conversational Interfaces using a home-page or console experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ci-console.md)

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[Virtual Agent\[Omitted image "bus-chat.svg"\] Alt text:Empower your employees and customers to serve themselves using a friendly messaging interface, featuring pre-built conversations powered by artificial intelligence.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-landing-page.md)

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[Now Assist in Virtual Agent\[Omitted image "bus-ai-sparkle.svg"\] Alt text:Use large language models \(LLMs\) to create a natural-language conversational experience that can improve the success of your self-service workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/now-assist-in-virtual-agent/now-assist-in-va-landing.md)

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[Agent Chat\[Omitted image "bus-customer-service-agent.svg"\] Alt text:Streamline the agent and requester chat experience and enable managers to monitor and assist agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/agent-chat/ci-use-agent-chat.md)

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[Sidebar\[Omitted image "bus-community.svg"\] Alt text:Enable agents to collaborate with others on Workspace records.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/sidebar/sidebar-landing.md)

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[Conversational Interfaces Diagnostic Tool\[Omitted image "bus-root-cause-issue-resolution.svg"\] Alt text:Identify, troubleshoot, and find solutions for issues with Conversational Interfaces.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/conversational-interfaces-diagnostics-tool/ci-diagnostics-tool-landing.md)

</td></tr><tr><td>

 

</td><td>

[Additional Resources \[Omitted image "va-additional-resources.png"\] Alt text: Manage and enhance your Conversational Interfaces experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ci-additional-resources.md)

</td><td>

 

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</table>