---
title: Display your assistant on Platform or ServiceNow Studio
description: Use a chat experience for your ServiceNow Otto panel - Platform \(default\) assistant or ServiceNow Otto panel - Developer assistant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/now-assist-in-virtual-agent/display-nap-assistant.html
release: australia
product: Now Assist in Virtual Agent
classification: now-assist-in-virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Select a display experience, Create a chat assistant, View assistants, Configuring assistants overview, ServiceNow Otto for Virtual Agent, Conversational Interfaces]
---

# Display your assistant on Platform or ServiceNow Studio

Use a chat experience for your ServiceNow Otto panel - Platform \(default\) assistant or ServiceNow Otto panel - Developer assistant.

## Before you begin

See [Add assets to a chat assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/now-assist-in-virtual-agent/add-assets.md).

Role required: virtual\_agent\_admin or admin

## About this task

Premium chat is available for instances that meet ServiceNow readiness requirements. ServiceNow automatically performs eligibility checks to determine whether your instance can use premium chat.

For eligible new customers, premium chat is the default and the only available chat experience. For existing customers, enhanced chat remains the default experience unless you opt in to premium chat.

If your instance previously had standard chat enabled, you can continue to use standard chat.

**Note:** An alert appears when:

-   The instance is eligible for premium chat.
-   Premium chat might take time to appear as an option on your instance.

Refresh your browser to view the option to opt in to premium chat. Premium chat is not available for instances that use regional data routing.

If your instance doesn’t meet the requirements, you can continue using your existing standard or enhanced chat experience. For more information about premium chat, see [Premium chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-premium.md). Otherwise, proceed to step 1.

For premium chat, your premium messages and premium fallbacks are prefilled with what you had in your legacy messages and legacy fallbacks. Review the settings to ensure that everything was prefilled correctly.

For the ServiceNow Otto panel - Developer assistant, premium chat isn't available. Proceed to step 2.

## Procedure

1.  A chat experience is preselected for your ServiceNow Otto panel - Platform assistant \(default\).

    \[Omitted image "sno-nap-premium-0826.png"\] Alt text: Unified Navigation app shell preselected as the display experience for the ServiceNow Otto panel - Platform assistant

2.  To edit the chat experience, select the pencil icon.

    The Edit chat experience modal appears. For new customers, the edit option isn’t available when:You're eligible for premium chat.You aren’t eligible for premium chat and have enhanced chat as the default chat experience.

    **Note:** Premium chat is available only for eligible assistants. If the assistant uses the Now LLM provider, the premium chat option isn't available.

    For new ServiceNow Otto panel customers:

    -   Enhanced chat is the default for ServiceNow Protected Platform \(SPP\) customers in Australia and Singapore. Premium chat isn't available in these regions.
    -   Premium chat is the default for Government Community Cloud \(GCC\) and National Security Cloud \(NSC\).
    \[Omitted image "NAinVA-display-NAP-platform-modal-0426.png"\] Alt text: Edit chat experience modal with the available chat experience options

    In premium chat, some catalog items aren't conversational and open in a catalog form instead. For more information, see [Conversational catalog item requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/explore.md).

3.  Use ServiceNow Studio with standard chat for your ServiceNow Otto panel - Developer assistant.

    ServiceNow Studio with standard chat is the only available display experience for the ServiceNow Otto panel - Developer assistant.

    \[Omitted image "sno-nap-dev-display-0826.png"\] Alt text: ServiceNow Studio with standard chat as the display experience for the ServiceNow Otto panel - Developer assistant

4.  Select **Save and continue**.

    For help with installation, see [Solving installation and configuration issues with ServiceNow AI features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-install-config-checklist.md).


## What to do next

See [Brand and personalize an assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/now-assist-in-virtual-agent/brand-assistant.md).