---
title: Configure processing messages
description: For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/now-assist-in-virtual-agent/nava-configure-processing-messages-manually.html
release: australia
product: Now Assist in Virtual Agent
classification: now-assist-in-virtual-agent
topic_type: task
last_updated: "2026-04-06"
reading_time_minutes: 1
breadcrumb: [Configuring assistants overview, ServiceNow Otto for Virtual Agent, Conversational Interfaces]
---

# Configure processing messages

For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.

## Before you begin

Role required: admin

## Procedure

1.  In the filter navigator field, enter `sys_properties.list`.

2.  In the selection fields, select **Name** from the drop-down list and enter `processing_messages` in the Search field.

3.  If you have ServiceNow Otto panel premium chat, configure sn\_aia.og\_ao.enable\_processing\_messages to enable or disable processing messages.