---
title: Test a chat assistant
description: Test your chat assistant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/now-assist-in-virtual-agent/test-assistant.html
release: australia
product: Now Assist in Virtual Agent
classification: now-assist-in-virtual-agent
topic_type: task
last_updated: "2025-03-18"
reading_time_minutes: 1
breadcrumb: [Create a chat assistant, View assistants, Configuring assistants overview, ServiceNow Otto for Virtual Agent, Conversational Interfaces]
---

# Test a chat assistant

Test your chat assistant.

## Before you begin

See [Review chat assistant settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/now-assist-in-virtual-agent/review-assistant-settings.md).

Role required: virtual\_agent\_admin or admin

## About this task

It's important to test your assistant to simulate an end-to-end conversation before moving your experience into a production environment. Validate the user interface experience, agentic workflow results, and fallback options.

## Procedure

1.  Navigate to **All** > **Assistant Designer** > **Assistants** tab and select **Test** for the assistant you wish to test.

    If selected portals only have the standard chat experience or only the enhanced chat experience enabled, the drop-down list doesn't appear. If both experience types are enabled, the drop-down list shows both of them.

    \[Omitted image "NAinVA-test-052026.png"\] Alt text: Option to select a chat experience when testing an assistant.

    The **Test** options reflect the assistant’s configured display experiences. When multiple chat experience types are configured, a drop‑down list appears with all available testing options. If only one chat experience type is configured, the drop‑down list is not shown.

    Testing a chat assistant can also be accessed when editing an assistant.

    \[Omitted image "NAinVA-test-edit-052026.png"\] Alt text: Option to select a chat experience when testing an assistant.

    **Note:** If a display experience hasn’t been configured, the test panel launches the enhanced chat experience.