---
title: Get started with Omnichannel Callback
description: Review the following information before you start setting up Omnichannel Callback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/omnichannel-callback/get-started-with-omnichannel-callback.html
release: australia
product: Omnichannel Callback
classification: omnichannel-callback
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Omnichannel Callback, Omnichannel Callback, Manage people and work, Conversational Interfaces]
---

# Get started with Omnichannel Callback

Review the following information before you start setting up Omnichannel Callback.

<table id="table_mnf_lpg_tsb"><thead><tr><th>

Setup task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Verify that the ServiceNow core applications or plugins that are required to support Omnichannel Callback are installed and activated.

</td><td>

Verify that the following applications or plugins are installed and activated from the ServiceNow Store. When you activate the first plugin, its dependant plugins are activated automatically. If not installed, install and activate one application at a time in the following order to ensure a smooth implementation.-   com.glide.cs
-   com.glide.interaction.awa
-   com.glide.cs.custom.adapter
-   com.snc.appointment\_booking

For more information, see [Install Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/omnichannel-callback/install-omnichannel-callback.md).

</td></tr><tr><td>

Verify that you have assigned the required ServiceNow AI Platform roles.

</td><td>

The following roles are used across the Omnichannel Callback features:-   The administrator \(admin\) installs the application from the ServiceNow Store and assigns the roles.
-   sn\_omni\_callback.callback\_api

</td></tr></tbody>
</table>