---
title: Omnichannel Callback
description: ServiceNow Omnichannel Callback app enables other ServiceNow apps to display or announce callback options to users. The Omnichannel Callback app is available through the ServiceNow Store.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/omnichannel-callback/omnichannel-callback.html
release: australia
product: Omnichannel Callback
classification: omnichannel-callback
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage people and work, Conversational Interfaces]
---

# Omnichannel Callback

ServiceNow® Omnichannel Callback app enables other ServiceNow® apps to display or announce callback options to users. The Omnichannel Callback app is available through the ServiceNow® Store.

## Get started with Omnichannel Callback

Select a tile to get started with Omnichannel Callback.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn more about Omnichannel Callback and review its benefits](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/omnichannel-callback/exploring-omnichannel-callback.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Configure features and components required to support agents with callback requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/omnichannel-callback/configuring-omnichannel-callback.md)

</td></tr><tr><td>

[Work on callback records \[Omitted image "bus-person.svg"\] Alt text: Learn how to work on callback records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/omnichannel-callback/using-omnichannel-callback.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get additional information to configure and administer Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/omnichannel-callback/omnichannel-callback-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)