---
title: Configuring Proactive Triggers
description: Plan, configure, and review your Proactive Triggers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/product-support-for-technology/configuring-proactive-triggers.html
release: australia
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Proactive Triggers, Manage people and work, Conversational Interfaces]
---

# Configuring Proactive Triggers

Plan, configure, and review your Proactive Triggers.

## Before you begin

[Activate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/product-support-for-technology/enable-proactive-triggers.md) the Proactive Triggers feature.

**Note:** For new customers onboarding from Vancouver onward, the chat widget is only accessible to authenticated users by default. To allow unauthenticated users to access the chat widget, you must enable the $sn-va-web-client-app and sn\_va\_web\_client\_app\_embed pages for public access. For more information, see [Make UI pages public or private](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_MakeAPagePublic.md).

Role required: admin

## About this task

The following steps provide a high-level overview of the Proactive Triggers configuration process.

## Procedure

1.  Navigate to **Conversational Interfaces** > **Settings** > **General**, and then select the **View All** button next to Proactive Triggers's **Rules**.

2.  Select **New** to [create rules and define actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/product-support-for-technology/create-rule-actions.md) that are triggered by those rules.

3.  Navigate to **Conversational Interfaces** > **Settings** > **General**, and then select the **View All** button next to Proactive Triggers's **Trigger types**.

4.  Select **New** to [create custom trigger types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/product-support-for-technology/create-custom-trigger-types.md).

5.  Create [multiple rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/product-support-for-technology/multiple-rules-and-actions.md) related to the same trigger type, if needed.


## What to do next

[Review execution logging tables and explore common issues and their resolutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/product-support-for-technology/manage-proactive-triggers-2.md) to ensure that your Proactive Triggers feature is working as expected.