---
title: Conversational Analytics dashboard in Platform Analytics experience
description: The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent \(VA\) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/VA-dashboard-landing-page-pae.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Analyze VA performance, Virtual Agent, Conversational Interfaces]
---

# Conversational Analytics dashboard in Platform Analytics experience

The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent \(VA\) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.

## Get started

Select a tile to get started with the Conversational Analytics dashboard.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: For VA users and system administrators to learn about the dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/dashboard-explore-dashboard-pae.md)

</td><td>

[Set up \[Omitted image "bus-sdlc.svg"\] Alt text: For system administrators setting up the dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/setting-up-va-dashboard-overview1-pae.md)

</td></tr><tr><td>

[Use \[Omitted image "bus-person.svg"\] Alt text: For VA users to learn how to use the dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/use-the-dashboard-overview-pae.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get information about the dashboard roles and system parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-reference-pae.md)

</td></tr></tbody>
</table>-   **[Exploring the Conversational Analytics dashboard in Platform Analytics experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/dashboard-explore-dashboard-pae.md)**  
Use Conversational Analytics dashboard to improve Virtual Agent \(VA\) interactions with users. The dashboard provides insights into conversational data, and helps you refine topics and improve the deflection rate of VA.
-   **[Setting up the Conversational Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/setting-up-va-dashboard-overview1-pae.md)**  
Set up custom events and formula definitions to create more targeted analytics.
-   **[Using the Conversational Analytics Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/use-the-dashboard-overview-pae.md)**  
Use the Conversational Analytics dashboard to get insights into Virtual Agent \(VA\) conversations.
-   **[Conversational Analytics dashboard reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-reference-pae.md)**  
Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.

**Parent Topic:**[Analyzing Virtual Agent performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/analyzing-virtual-agent-performance.md)