---
title: Install Virtual Agent plugins
description: Install Virtual Agent plugins for your business areas. These plugins contain predefined conversations and Virtual Agent assets that help users with common self-service tasks, such as creating or updating cases or providing answers to frequently asked questions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/activate-va-plugins.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Activate and get started, Virtual Agent, Conversational Interfaces]
---

# Install Virtual Agent plugins

Install Virtual Agent plugins for your business areas. These plugins contain predefined conversations and Virtual Agent assets that help users with common self-service tasks, such as creating or updating cases or providing answers to frequently asked questions.

## Before you begin

[Activate Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/activate-virtual-agent.md).

Role required: admin or virtual\_agent\_admin

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Home**.

2.  Under Choose what type of requests you want your bot to support, select an available plugin, such as **Get ITSM plugin**.

    \[Omitted image "vaqs-get-itsm-plugin.png"\] Alt text: Select Get ITSM plugin to install it from the ServiceNow Store.

3.  Follow the directions in the ServiceNow Store and select **Opt-in** when prompted.

4.  Repeat these steps to install additional plugins.


## What to do next

For more information about available Virtual Agent plugins, see [Additional plugins for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/additional-va-plugins.md) and [Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/prebuilt-topics-ITSM.md).