---
title: Plugins for Conversational Integration with Microsoft Teams
description: Activate the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin, the Conversational Integration with Microsoft Teams \[sn\_va\_teams\] plugin, and verify its additional plugins to enable other features for conversation design.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/addtional-plugins-msteams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Conversational Integration with Microsoft Teams, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Plugins for Conversational Integration with Microsoft Teams

Activate the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin, the Conversational Integration with Microsoft Teams \[sn\_va\_teams\] plugin, and verify its additional plugins to enable other features for conversation design.

You must have either the virtual\_agent\_admin or admin role and the external\_app\_install\_admin role to activate these additional plugins. For details, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md).

**Note:** Ensure that you perform the following steps before verifying the activation of additional plugins required for Microsoft Teams.

-   Install the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin.

    For more information about activating the Glide Virtual Agent plugin, see [Activate Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/activate-virtual-agent.md).

-   Download the Conversational Integration with Microsoft Teams app from the ServiceNow® Store.

    For more information about downloading the app, Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

-   Install the Conversational Integration with Microsoft Teams \[sn\_va\_teams\] plugin in your ServiceNow instance.

    For more information about installing Conversational Integration with Microsoft Teams, see [Install Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-install.md).


Verify the following plugins for Conversational Integration with Microsoft Teams.

-   Microsoft Teams Graph Spoke \[sn\_msteams\_ahv2\]: Plugin is auto installed as part of \[sn\_va\_teams\]. In your ServiceNow instance, navigate to **All** > **sys\_plugins.list** and search for \[sn\_msteams\_ahv2\] to locate the plugin. If it hasn't been installed, you might have to request from the ServiceNow Store first and install the plugin in your ServiceNow instance.
-   MS Teams - App Core \[com.snc.msteams.app.core\]: Plugin is auto installed as part of \[sn\_va\_teams\]. In your ServiceNow instance, navigate to **All** > **sys\_plugins.list** and search for \[com.snc.msteams.app.core\] to locate the plugin. If the plugin is installed, you are all set to move forward. If it was not installed, reach out to Customer Service and Support.

**Parent Topic:**[Exploring Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/exploring-ci-microsoft-teams.md)