---
title: Supported Alexa intents
description: Use the Alexa intents supported by Conversational Integration with Alexa to receive an appropriate response during custom chat integrations with Alexa.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/alexa-intents.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up Conversational Integration with Alexa, Configure Conversational Integration with Alexa, Conversational Integration with Alexa, Integrating Virtual Agent with Voice channels, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Supported Alexa intents

Use the Alexa intents supported by Conversational Integration with Alexa to receive an appropriate response during custom chat integrations with Alexa.

## Supported custom intents

|Intent|Utterance|Language understanding|
|------|---------|----------------------|
|AMAZON.YesIntent|yes, yeah|Sends the message “yes”|
|AMAZON.NoIntent|no, nope|Sends the message “no”|
|AMAZON.HelpIntent|help, help me, and can you help me|Help message is displayed|
|AMAZON.PauseIntent|pause|End conversation; End Alexa Session|
|AMAZON.StopIntent|stop, off, and shut up|End conversation; End Alexa Session|
|AMAZON.CancelIntent|cancel, never mind, and forget it|End conversation; End Alexa Session|

**Parent Topic:**[Set up Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/setup-alexa.md)