---
title: Conversation transcript template
description: The conversation transcript .txt file contains information used to troubleshoot individual conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/chat-transcript-template-pae.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Conversations tab, Using the Conversational Analytics Dashboard, Conversational Analytics dashboard in Platform Analytics experience, Analyze VA performance, Virtual Agent, Conversational Interfaces]
---

# Conversation transcript template

The conversation transcript .txt file contains information used to troubleshoot individual conversations.

<table id="table_qh4_brs_qtb"><thead><tr><th>

Data element

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Conversation ID \(sys\_id\)

</td><td>

Unique identifier of the conversation, autogenerated by the Virtual Agent.

</td></tr><tr><td>

Conversation Start Time

</td><td>

Start time of the conversation.

</td></tr><tr><td>

Channel

</td><td>

Channel from which the conversation was initiated. For example, the Slack application, Microsoft Teams, and so on.

</td></tr><tr><td>

User Name

</td><td>

Name of the user who initiated the conversation.

</td></tr><tr><td>

User Status

</td><td>

Status of the user in the ServiceNow AI Platform® instance. For example, Active or Inactive.

</td></tr><tr><td>

Bot Response

</td><td>

Control that displays Virtual Agent responses in a conversation.

</td></tr><tr><td>

User Input

</td><td>

Control that prompts and captures information from the user in a conversation.

</td></tr><tr><td>

Message Date and Time

</td><td>

Timestamp of individual messages.

</td></tr><tr><td>

FDIH logs

</td><td>

Action or Subflow-   Id: sys\_id of the action or subflow.
-   Inputs: Input passed to the action or subflow.
-   Outputs: Output received from the action or subflow.

</td></tr><tr><td>

Topic Block

</td><td>

Name of the topic block defined in the current topic.-   Id: sys\_id of the topic block invoked.
-   Inputs: Input passed to the topic block.
-   Outputs: Output received from the topic block.

</td></tr></tbody>
</table>**Parent Topic:**[Conversations tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/conversation-tab-pae.md)