---
title: Components installed with Conversational IVR with Amazon Connect
description: After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/components-installed-with-va-ivr.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Install Conversational IVR with Amazon Connect, Conversational IVR with Amazon Connect, Integrating Virtual Agent with Voice channels, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Components installed with Conversational IVR with Amazon Connect

After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.

|Plugin|Description|
|------|-----------|
|OpenFrame - \(com.sn\_openframe\)|An interface to integrate external communication systems with a ServiceNow instance. This plugin brings a UI frame that is accessible and available anywhere within a ServiceNow screens.|
|Virtual Agent API - \(sn\_va\_as\_service\)|Connects a user with a Virtual Agent using the company's Amazon Connect account.|
|Advanced Work Assignment - \(com.glide.awa\)|Automatically assigns work items to agents based on their availability, capacity, and skills.|
|Amazon Connect Spoke - \(sn\_amzn\_connect\_spk\)\(ih-amazon-connect-actions\)|Simplifies how you integrate with Amazon Connect.|
|Amazon S3 Spoke - \(ih-amazon-s3-action-pack\)\(ih-s3-actions\)|Simplifies how you integrate with Amazon S3.|
|Omnichannel Callback - \(sn\_omni\_callback\) \(com.sn.omnichannel.callback\)|Provides a consistent omnichannel experience for requesters whether they are coming from the digital channel or from the phone.|

**Parent Topic:**[Install Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/install-va-ivr.md)