---
title: Manage the ServiceNow Virtual Agent integration with Slack
description: Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/configure-va-slack.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Virtual Agent, integration, Manage, Slack, Conversational Integration, branding, bot-specific]
breadcrumb: [Integrate VA with Slack, Conversational Integration with Slack, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Manage the ServiceNow Virtual Agent integration with Slack

Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.

## Before you begin

Roles required:

-   virtual\_agent\_admin and external\_app\_install\_admin or admin
-   Administrator for third-party applications

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings**.

2.  In **General Settings** under **Channels and integrations**, select **View All**.

3.  Select **Manage** on the Slack tile.

    When you select **Manage**, you are redirected to the Manage Slack channel page where you can manage the bots.

4.  To integrate your ServiceNow instance with another Slack bot, select the Add integration for ServiceNow Virtual Agent icon against the ServiceNow Virtual Agent.

    Additionally, you can also select the **Add integration** drop-down on the top-right of the Manage Slack channel page and select **Integrate with ServiceNow Virtual Agent**.\[Omitted image "add-integration-icon-slck.png"\] Alt text: Manage Slack channel view in Conversational Interfaces general settings. The Add integration for ServiceNow Virtual Agent icon and the Integrate with Servicenow Virtual Agent dropdown are highlighted.

5.  Select the Manage Bot icon and select **Manage Virtual Agent**.\[Omitted image "manage-slck-snow-bot.png"\] Alt text: The Manage Virtual Agent option displays on the Manage bot menu for the Slack channel.

    You are redirected to the Bot Configuration page for the selected bot.

6.  Select the **Branding** tab to brand your ServiceNow Virtual Agent bot.

    For more information about branding your bot, see [Configure branding for your Virtual Agent bot in Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/slack-branding-overview.md).

7.  Select the **Bot Messages** tab to create and edit a bot message.

    For more information, see [Create bot messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-bot-messages.md).


**Parent Topic:**[Integrating ServiceNow Virtual Agent with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-slack.md)