---
title: Configuring Virtual Agent API
description: Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/configure-virtual-agent-api.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [Virtual Agent API, Build and deploy, Virtual Agent, Conversational Interfaces]
---

# Configuring Virtual Agent API

Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.

Review these sections to configure Virtual Agent API.

1.  [Install Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/install-virtual-agent-api.md).
2.  [Review the inbound REST endpoint and configure inbound authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-send-request.md).
3.  [Configure output response REST endpoint and outbound authentication for the Virtual Agent API \(v4.1 or above\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-response-endpoint-auth-va-api.md).
4.  [Test your Virtual Agent API configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-api-test.md).

-   **[Install Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/install-virtual-agent-api.md)**  
Install the Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat.
-   **[Review the inbound REST endpoint and configure inbound authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-send-request.md)**  
After you install the Virtual Agent API, navigate to the Scripted REST API resource to review the endpoint and set up authentication.
-   **[Configure output response REST endpoint and outbound authentication for the Virtual Agent API \(v4.1 or above\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-response-endpoint-auth-va-api.md)**  
Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.
-   **[Test your Virtual Agent API configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-api-test.md)**  
Test your Virtual Agent API configuration using API testing tool.

**Parent Topic:**[Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-api-landing-page.md)