---
title: Configure Virtual Agent settings for Workplace from Facebook
description: Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/configure-workplace-settings.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Conversational Integration with Workplace from Facebook, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Configure Virtual Agent settings for Workplace from Facebook

Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings**.

2.  In **General Settings** under **Channels and integrations**, click **View All**.

3.  On the Channels and integrations page, in the Workplace tile, click **Manage**.

4.  Select the **Settings** tab.

5.  Swipe to the right the **Enable Notification for all users** toggle button to enable notifications for the linked users.

    **Note:** The **Enable Notification for all users** toggle button is selected by default.

    The **Automatically Link ServiceNow user profiles** toggle button is selected by default and disabled for any further change. This option links all the active ServiceNow accounts automatically to the associated Workplace from Facebook bot.

6.  Set up the **Global Messaging Settings**.

    **Note:** Any changes made to these settings will reflect in all the channels.

    -   **System Messages**: Customize the default system messages displayed during Virtual Agent conversations.

        For more information about changing or updating a system message, see [Change system messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/ac-change-system-messages.md).

    -   **Contextual Actions**: Customize the supported actions per user command inputs.

        For more information about updating a contextual action, see [Contextual actions for custom chat integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/contextual-actions.md).


**Parent Topic:**[Configuring Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configuring-ci-workplace-fb.md)