---
title: Configuring Conversational Integration with Workplace from Facebook
description: Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/configuring-ci-workplace-fb.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Conversational Integration with Workplace from Facebook, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Configuring Conversational Integration with Workplace from Facebook

Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.

## Configuration overview

1.  [Install the Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-install-workplace.md)

    Install the application from the ServiceNow Store.

2.  [Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-facebook.md)

    Add Virtual Agent to your Workplace from Facebook integration.

3.  [Manage Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/manage-workplace-integ.md)

    Manage the application, its branding, and customize the bot-specific messages in your ServiceNow instance.

4.  [Configure Virtual Agent settings for Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-workplace-settings.md)

    Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.


-   **[Install the Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-install-workplace.md)**  
You can install the Conversational Integration with Workplace from Facebook \(sn\_va\_fb\_workplace\) application with the admin role.
-   **[Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-facebook.md)**  
Add Virtual Agent to your Workplace from Facebook integration.
-   **[Manage Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/manage-workplace-integ.md)**  
Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
-   **[Configure Virtual Agent settings for Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-workplace-settings.md)**  
Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
-   **[Uninstall the Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/uninstall-virtual-agent-fb.md)**  
Uninstall the Conversational Integration with Workplace from Facebook and disassociate the app with your instance.

**Parent Topic:**[Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/mssg-workplace.md)