---
title: Conversational SMS Integration with AWS End User Messaging
description: Install the Conversational SMS with AWS End User Messaging \(sn\_sms\_aws\_adapter\) plugin from the ServiceNow Store to enable users to connect to customer support agents via SMS using the Amazon End User Messaging as the SMS provider.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/conversational-sms-integration-amazon.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Conversational SMS Integration with AWS End User Messaging

Install the Conversational SMS with AWS End User Messaging \(sn\_sms\_aws\_adapter\) plugin from the ServiceNow Store to enable users to connect to customer support agents via SMS using the Amazon End User Messaging as the SMS provider.

## Get started with Conversational SMS Integration with AWS End User Messaging

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Install and configure your Conversational SMS Integration with AWS End User Messaging implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-ci-sms-with-aws.md)

</td><td>

[Use\[Omitted image "bus-chat.svg"\] Alt text:Agents and requesters can use Conversational SMS Integration with AWS End User Messaging in portals on your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.md)

</td></tr></tbody>
</table>-   **[Configuring Conversational SMS Integration with AWS End User Messaging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-ci-sms-with-aws.md)**  
Install and set up the Conversational SMS Integration with AWS End User Messaging application to enable requesters to interact with virtual and live agents.
-   **[Using Conversational SMS Integration with AWS End User Messaging](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.md)**  
Enable a customer to converse with a live or virtual agent using the SMS integration with AWS End User Messaging.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)