---
title: Configure the help link for the Virtual Agent Facebook Messenger integration \(Legacy\)
description: Use the va.messenger.help.url system property to create the link that opens a web help page when requesters use the Help command in the Virtual Agent Facebook Messenger integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/create-fb-help-prop.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legacy setup and configuration, Configure, Conversational Integration with Facebook Messenger, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Configure the help link for the Virtual Agent Facebook Messenger integration \(Legacy\)

Use the **va.messenger.help.url** system property to create the link that opens a web help page when requesters use the **Help** command in the Virtual Agent Facebook Messenger integration.

## Before you begin

-   Determine the web page that provides the help content that your Facebook Messenger users need.
-   Role required: virtual\_agent\_admin or admin


## Procedure

1.  Set the application scope to **Global**.

2.  In the Navigation filter, enter `sys_properties.list`.

3.  Click **New**.

4.  Complete the following:

    1.  In the **Name** field, enter the system property name: **va.messenger.help.url**.

    2.  In the **Description** field, enter a brief explanation of this property.

    3.  In the **Value** field, enter the URL of the website page that the link opens.

    4.  Click **Submit**.


## Result

When your Facebook Messenger users type `help`, they are directed to the URL of the website specified in the **va.messenger.help.url** property.

**Parent Topic:**[Legacy setup and configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/legacy-va-fb-messenger-setup.md)