---
title: Manage bot messages for Conversational IVR
description: Edit your custom messages to ensure that your conversations are optimized for Conversational IVR.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/edit-va-ivr-messages.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Conversational IVR with Amazon Connect, Configuring Conversational IVR with Amazon Connect, Conversational IVR with Amazon Connect, Integrating Virtual Agent with Voice channels, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Manage bot messages for Conversational IVR

Edit your custom messages to ensure that your conversations are optimized for Conversational IVR.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings** and select **Virtual Agent** from the Chat Settings tab.

2.  On the Virtual Agent Settings page, navigate to the Configure your interactive voice response \(IVR\) section and click **Configure IVR** under Configure pre-built adapter.

3.  On the Configure interactive voice response page, select **VA Amazon Connect Adapter Provider** from the Select IVR service provider drop-down.

4.  Under Provider Channel Identities, select the identity provider that you want to edit the custom messages for.

5.  Under Review and edit your virtual agent messages section, click **Review VA messages**.

    Additionally, you can also select the **Manage** button in the VA Messages column against the identity provider.

    \[Omitted image "manage-ivr-mesgs.png"\] Alt text: Select Manage to edit your custom messages for the provider Channel identity.

6.  On the Custom virtual agent messages page, select the custom message that you want to update.

7.  Edit the **Value** for the message and click **Update**.


**Parent Topic:**[Configure Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-ivr.md)