---
title: Exploring Conversational Integration with Apple Messages for Business
description: Use Conversational Integration with Apple Messages for Business to connect a requester with a virtual agent or live agent using your company's Apple Messages for Business account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/exploring-va-apple-msg-business.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Conversational Integration with Apple Messages for Business, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Exploring Conversational Integration with Apple Messages for Business

Use Conversational Integration with Apple Messages for Business to connect a requester with a virtual agent or live agent using your company's Apple Messages for Business account.

Conversational Integration with Apple Messages for Business provides rich messaging capabilities such as Apple pay, forms, time picker, and authentication.

## Apple Messages for Business users

Customers can start a conversation from a variety of entry points. From each of these entry points, customers can launch the Apple messages app and compose a message. You can add custom buttons to a website, app, or social media page, so that customers can start a conversation with Virtual Agent or live agent. For a full overview of the options available, see the [Apple documentation](https://register.apple.com/resources/messages/messaging-documentation/message-with-customers#entry-points-overview).

\[Omitted image "amb-app.png"\] Alt text: Device with Apple "message us" button displayed

-   iMessage
-   Apple Maps
-   Apple Pay
-   Search
-   Apple apps
-   QR codes
-   Social media

## Conversational Integration with Apple Messages for Business features

Apple Messages for Business includes a set of interactive features such as list picker, time picker, authentication, and Apple pay.

<table id="table_mkb_fgm_gxb"><thead><tr><th>

Feature

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Rich links

</td><td>

Adds a picture or video preview to a URL.

</td></tr><tr><td>

Quick replies

</td><td>

The user can make an inline choice with a single tap. This includes responses like star ratings or thumbs up or down.

</td></tr><tr><td>

List pickers

</td><td>

Gives the user a list of options to choose from. For example, a travel site can show flights, accommodations, car rentals, and bookings.

</td></tr><tr><td>

Time pickers

</td><td>

Provides time slots for users to choose for appointments, deliveries, and services.

 To use time pickers, you must have [Conversational Appointment Booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/conv_appt_booking.md) installed.

</td></tr><tr><td>

Apple Pay

</td><td>

Send Apple Pay requests over Messages.

 For more information on setting up Apple Pay, refer to the [Apple documentation](https://register.apple.com/resources/messages/msp-rest-api/type-interactive#apple-pay-message).

</td></tr><tr><td>

Authentication

</td><td>

Apple Messages for Business supports OAuth2 protocol to integrate sign-in authentication to the Messages app.

</td></tr><tr><td>

iMessage App

</td><td>

Users can interact with your business directly from the Messages app on their iPhone, where they are accustomed to messaging their contacts.

</td></tr><tr><td>

Image sharing

</td><td>

Users or live and virtual agents can send photos during a chat.

</td></tr><tr><td>

Video sharing

</td><td>

Users or live or virtual agents can send videos during a chat.

</td></tr><tr><td>

Document attachments

</td><td>

Users or live or virtual agents can send PDF documents during a chat.

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using Conversational Integration with Apple Messages for Business, see:

-   [Configuring Conversational Integration with Apple Messages for Business](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-apple-configure.md)
-   [Using Conversational Integration with Apple Messages for Business](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-apple-using.md)

**Parent Topic:**[Conversational Integration with Apple Messages for Business](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/integration-apple-mssg.md)