---
title: Hide a topic recommendation
description: You can choose to ignore a topic recommendation by hiding it. Doing so hides it for everyone on the instance. You can still view hidden recommendations and show it again later.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/hide-tr-recommendation.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Virtual Agent, hide, topic, recommendation]
breadcrumb: [Using Virtual Agent Topic Recommendations, Build and deploy, Virtual Agent, Conversational Interfaces]
---

# Hide a topic recommendation

You can choose to ignore a topic recommendation by hiding it. Doing so hides it for everyone on the instance. You can still view hidden recommendations and show it again later.

## Before you begin

Role required: virtual\_agent\_admin or admin

## About this task

Topic recommendations are hidden only when **View** is set to **All** \(aggregate view\). Hidden recommendation cards will still display when **View** is set to **By Source**. The status on the card is **Hidden**.

\[Omitted image "tr-card-hidden-status.png"\] Alt text: When the view is set to By Source, hidden topic recommendation cards display with a status of Hidden.

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **Topic Recommendations**.

2.  Select the info icon \[Omitted image "icon-info-blue.png"\] Alt text: Info icon. to open the overlay card for a topic that has a New status.

3.  Select **Hide**.


## Result

The recommendation is hidden from the list. To view hidden recommendations, slide the **Show hidden** toggle switch to enable it.

\[Omitted image "tr-show-hidden-topics.png"\] Alt text: Hidden topic cards become visible when you enable the Show hidden toggle switch.

To return a recommendation's status to New, select the info icon \[Omitted image "icon-info-blue.png"\] Alt text: Info icon. to open the overlay card for the topic, and then select **Don't hide**.