---
title: Install Conversational SMS Integration with Twilio
description: You can install the Conversational SMS Integration with Twilio \(sn\_va\_sms\_twilio\) application to host Virtual Agent conversations in the SMS Twilio application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/install-sms-twilio.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Conversational SMS Integration with Twilio, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Install Conversational SMS Integration with Twilio

You can install the Conversational SMS Integration with Twilio \(sn\_va\_sms\_twilio\) application to host Virtual Agent conversations in the SMS Twilio application.

## Before you begin

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
-   Review the [Conversational SMS Integration with Twilio](https://store.servicenow.com/sn_appstore_store.do#!/store/application/96db2328771700105d7b3882a91061ab/4.0.1?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%26q%3Dconversational%2520sms%2520integration&sl=sh) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin or virtual\_agent\_admin

## Procedure

1.  Navigate to **System Applications** > **All Available Applications** > **All**.

2.  Find the Conversational SMS Integration with Twilio \(sn\_va\_sms\_twilio\) application using the filter criteria and search bar.

    You can search for the application by its name or ID.

    If you cannot find the application, you may have to request it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

3.  Select a version from the list and select **Install**.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4.  If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.


## What to do next

[Set up the Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-twilio-adapter.md).

**Parent Topic:**[Configuring Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-sms-twilio-app.md)