---
title: Install Conversational IVR with Amazon Connect
description: Install Conversational IVR with Amazon Connect application, to use interactive voice response \(IVR\) with Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/install-va-ivr.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Conversational IVR with Amazon Connect, Integrating Virtual Agent with Voice channels, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Install Conversational IVR with Amazon Connect

Install Conversational IVR with Amazon Connect application, to use interactive voice response \(IVR\) with Virtual Agent.

## Before you begin

Role required: admin

**Note:** Before installing Conversational IVR with Amazon Connect, ensure that you have installed the Glide Virtual Agent \(com.glide.cs.custom.adapter\) plugin in your ServiceNow instance.

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings**.

2.  Select **Virtual Agent** on the left pane and navigate to **Add virtual agent to your contact center**.

3.  Click **Install**.

    You are directed to the ServiceNow Store where you can search and get the Conversational IVR with Amazon Connect application to use IVR.


## What to do next

To learn how to configure your AWS account for enabling Conversational IVR, see [Configuring your AWS account for use with Conversational IVR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-aws-account.md).

-   **[Components installed with Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/components-installed-with-va-ivr.md)**  
After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.

**Parent Topic:**[Conversational IVR with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-ivr-voice.md)