---
title: Manage Conversational Integration with Workplace from Facebook
description: Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/manage-workplace-integ.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Virtual Agent, conversational integration, Workplace, Facebook, conversational interfaces, chat settings]
breadcrumb: [Configure, Conversational Integration with Workplace from Facebook, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Manage Conversational Integration with Workplace from Facebook

Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.

## Before you begin

Roles required:

-   virtual\_agent\_admin and external\_app\_install\_admin or admin
-   Administrator for third-party applications

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Settings**.

2.  In **General Settings** under **Channels and integrations**, select **View All**.

3.  On the Channels and integrations screen, in the Workplace tile, select **Manage**.

    \[Omitted image "workplace-snow-integ.png"\] Alt text:

    When you select **Manage**, you are redirected to the Manage Workplace channel page where you can manage the bots.

4.  Select the Manage Bot icon and select **Manage Virtual Agent**.\[Omitted image "manage-wrkplc-snow-bot.png"\] Alt text: The Manage Virtual Agent option displays on the Manage bot menu for the Workplace channel.

    You are redirected to the Bot Messages page where you can create and edit a bot message. For more information, see [Create bot messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-bot-messages.md).


**Parent Topic:**[Configuring Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configuring-ci-workplace-fb.md)