---
title: Configuring Conversational Integration with Apple Messages for Business
description: Install and set up the Conversational Integration with Apple Messages for Business application to enable requesters to interact with virtual and live agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-apple-configure.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Conversational Integration with Apple Messages for Business, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Configuring Conversational Integration with Apple Messages for Business

Install and set up the Conversational Integration with Apple Messages for Business application to enable requesters to interact with virtual and live agents.

This task provides the general steps to integrate Apple Messages for Business with your ServiceNow instance using the Conversational Integration with Apple Messages for Business application.

1.  [Install Conversational Integration with Apple Messages for Business](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-apple-install.md).
2.  [Set up the integration on Apple Messages for Business](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/set-up-apple-messages.md).
3.  [Capturing information from a user in a Apple Messages for Business chat conversation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-apple-capture-info.md).
4.  Enable authentication with your Identity Provider \(IdP\) by configuring the [OAuth setup for Apple Messages for Business](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/oauth-setup-apple.md)
5.  Enable Apple Pay on Apple Messages for Business interactions.
    -   Refer to the [Apple documentation](https://register.apple.com/resources/messages/msp-rest-api/type-interactive#apple-pay-message) for details about configuring your Apple merchant account.
    -   Refer to [Complete the Payment Provider Configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/payment-provider-configuration.md) to connect your payment provider information to your ServiceNow® instance.