---
title: Integrating the Conversational Integration with Apple Messages for Business app with other applications
description: Other ServiceNow applications and features can use the Conversational Integration with Apple Messages for Business application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-apple-integrating-apps.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Conversational Integration with Apple Messages for Business, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Integrating the Conversational Integration with Apple Messages for Business app with other applications

Other ServiceNow applications and features can use the Conversational Integration with Apple Messages for Business application.

As a live agent, when you accept a request from the Apple Messages for Business service channel, you can converse with the requester within the same channel.

## Integrating with Customer Service Management

Integrate the Conversational Integration with Apple Messages for Business application with the ServiceNow® Customer Service Management application to enable your customer contacts and consumers to initiate a Apple Messages for Business chat conversation with a virtual agent or live agent. An agent can accept a conversation initiated from a Apple Messages for Business chat conversation. For more information, see [Integrating Apple Messages for Business with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/integrate-amb-with-csm.md).