---
title: Configure Conversational Integration with Facebook Messenger
description: Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-fbm-configure.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Conversational Integration with Facebook Messenger, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Configure Conversational Integration with Facebook Messenger

Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

## Procedure

1.  [Install Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-install.md).

2.  [Set up Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-setup.md).

3.  [Design virtual agent topics to capture information from a Facebook Messenger chat conversation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-capture-info.md).

4.  [Close idle Facebook Messenger chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-open-conv.md).

5.  [Integrate Facebook Messenger with other ServiceNow applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-integrating-apps.md)

6.  [Transfer Facebook Messenger chat conversations to live agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-live-agent-conv.md).


-   **[Install Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-install.md)**  
You can install the Conversational Integration with Facebook Messenger application \(sn\_va\_fb\_messenger\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
-   **[Set up Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-setup.md)**  
Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.
-   **[Closing idle Facebook Messenger chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-open-conv.md)**  
Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.
-   **[Integrating the Facebook Messenger messaging app with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-integrating-apps.md)**  
Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.
-   **[Remove Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/remove-conv-integ-fbm.md)**  
Users can remove the Conversational Integration with Facebook Messenger application when the app is no longer needed.
-   **[Legacy setup and configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/legacy-va-fb-messenger-setup.md)**  
Set up and configure Conversational Integration with Facebook Messenger \(Legacy\).

**Parent Topic:**[Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm.md)