---
title: Conversational Integration with Facebook Messenger
description: Use this application to empower customers to engage with your business using Facebook Messenger.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-fbm.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Conversational Integration with Facebook Messenger

Use this application to empower customers to engage with your business using Facebook Messenger.

## Get started with Conversational Integration with Facebook Messenger

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Integrate Conversational Integration with Facebook Messenger with Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/exploring-va-fb-messenger.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Install and configure your Conversational Integration with Facebook Messenger implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-configure.md)

</td><td>

[Use\[Omitted image "bus-chat.svg"\] Alt text: Agents and requesters can use Conversational Integration with Facebook Messenger in portals on your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-using.md)

</td></tr></tbody>
</table>## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Notice regarding use by customers

Customers are solely responsible for the implementation of the Conversational Integration with Facebook Messenger application. The use of this application in a Facebook app requires a review of the app by the Facebook Developer Support team. It is the responsibility of customers to complete this app review process. The following links from the Facebook site provide guidance on how to complete the app review process:

1.  Facebook Platform Policy Overview: [https://developers.facebook.com/docs/messenger-platform/policy/policy-overview](https://developers.facebook.com/docs/messenger-platform/policy/policy-overview)
2.  Facebook Pre-Launch Checklist: [https://developers.facebook.com/docs/messenger-platform/prelaunch-checklist](https://developers.facebook.com/docs/messenger-platform/prelaunch-checklist)
3.  Facebook review and submission process for applications: [https://developers.facebook.com/docs/messenger-platform/\#review---submission-process](https://developers.facebook.com/docs/messenger-platform/#review---submission-process)

-   **[Exploring Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/exploring-va-fb-messenger.md)**  
Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.
-   **[Configure Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-configure.md)**  
Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.
-   **[Using Conversational Integration with Facebook Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-fbm-using.md)**  
Enable a requester to converse with an agent using the Facebook Messenger chat conversations.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)