---
title: Integrating the LINE messaging app with other applications
description: Other ServiceNow applications and features can use the Conversational Integration with LINE application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-line-integrating-apps.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Conversational Integration with LINE, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Integrating the LINE messaging app with other applications

Other ServiceNow applications and features can use the Conversational Integration with LINE application.

As an administrator, you can use the Conversational Integration with LINE application to integrate the LINE messaging app with other ServiceNow applications. You can enable requesters and agents to converse with an agent using the LINE messaging app.

## Integrating with Customer Service Management

Integrate the Conversational Integration with LINE application with the ServiceNow® Customer Service Management application to enable your customer contacts and consumers to initiate a LINE chat conversation with a virtual agent or live agent. An agent can initiate a conversation, or accept a conversation initiated from a LINE chat conversation. For more information, see [Integrate LINE with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/messg-integrate-line-csm.md).