---
title: Conversational Integration with WhatsApp \(powered by Twilio\)
description: Use this application to enable requesters to interact on WhatsApp chat with a virtual agent or live agent. The application connects a requester with a virtual agent or live agent using your company's WhatsApp-enabled Twilio phone number.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/messg-whatsapp-twilio.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Conversational Integration with WhatsApp \(powered by Twilio\)

Use this application to enable requesters to interact on WhatsApp chat with a virtual agent or live agent. The application connects a requester with a virtual agent or live agent using your company's WhatsApp-enabled Twilio phone number.

## Get started with Conversational Integration with WhatsApp \(powered by Twilio\)

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Install and configure your Conversational Integration with WhatsApp \(powered by Twilio\) implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-configure.md)

</td><td>

[Use\[Omitted image "bus-chat.svg"\] Alt text:Agents and requesters can use Conversational Integration with WhatsApp \(powered by Twilio\) in portals on your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-using.md)

</td></tr></tbody>
</table>## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

-   **[Using Conversational Integration with WhatsApp \(powered by Twilio\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/messg-whatsapp-using.md)**  
Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)