---
title: Conversational Integration with Workplace from Facebook
description: Use the Conversational Integration with Workplace from Facebook application to connect your requesters with Virtual Agent or live agents through your company’s Workplace from Facebook application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/mssg-workplace.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Conversational Integration with Workplace from Facebook

Use the Conversational Integration with Workplace from Facebook application to connect your requesters with Virtual Agent or live agents through your company’s Workplace from Facebook application.

## Get started with Conversational Integration with Workplace from Facebook

As of September 1, 2025, Conversational Integration with Workplace from Facebook is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Integrate Conversational Integration with Workplace from Facebook with Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-additional-features.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Install and configure your Conversational Integration with Workplace from Facebook implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configuring-ci-workplace-fb.md)

</td></tr></tbody>
</table>## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

-   **[Exploring Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-additional-features.md)**  
The Conversational Integration with Workplace from Facebook app supports Virtual Agent features such as Virtual Agent Designer controls for creating conversations, notifications, AI Search results, and more.
-   **[Configuring Conversational Integration with Workplace from Facebook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configuring-ci-workplace-fb.md)**  
Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)