---
title: Override Slack integration
description: Override Virtual Agent integration with Slack.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/override-slack-install.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate VA with Slack, Conversational Integration with Slack, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Override Slack integration

Override Virtual Agent integration with Slack.

## Before you begin

Role required: virtual\_agent\_admin or admin

## About this task

Before Utah release, an admin was able to override a Slack installation that is associated with a particular instance with a different ServiceNow instance.

Starting from Utah release, if your Slack workspace is already associated with another ServiceNow instance, but you intend to associate it with a new instance, then you must reach out to the administrator to first uninstall it from the previously associated instance.

\[Omitted image "slack-new-proceed-install.png"\] Alt text: A message appears when the Slack workspace is already associated with a ServiceNow instance.

**Important:** The instructions in [Remove ServiceNow Virtual Agent integration with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/uninstall-virtual-agent-slack.md) are only applicable when both instances are compatible with Utah and the above releases. If one of your ServiceNow instances is on the Utah release and another on a release prior to Utah, follow the steps below.

## Procedure

1.  In the left navigation filter of your ServiceNow instance, enter `sys_properties_list`.

2.  Search and open the **sn\_va\_slack.enable\_slack\_override** system property.

    **Note:** If you don't find this system property, you \(as an admin\) must create one.

3.  Set the system property value to **true** to enable the **Override** button.

    By default, the value of the system property is **false**.

4.  Select **Override** to associate the instance with a new tenant.

    \[Omitted image "slack-override.png"\] Alt text: Slack installation window with the Override button enabled.


**Parent Topic:**[Integrating ServiceNow Virtual Agent with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integ-slack.md)