--- title: Set up Conversational Integration with Alexa description: Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/setup-alexa.html release: australia product: Virtual Agent classification: virtual-agent topic_type: task last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Configure Conversational Integration with Alexa, Conversational Integration with Alexa, Integrating Virtual Agent with Voice channels, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- # Set up Conversational Integration with Alexa Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots. ## Before you begin - Get ServiceNow entitlements for the following products and applications: - Integration Hub - Conversational Integration with Alexa For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186). - Install the following applications on your ServiceNow instance: - Integration Hub - Conversational Integration with Alexa - Complete the Alexa settings. 1. Create your Amazon Developer account. For more information, see the [Alexa documentation](https://developer.amazon.com/en-GB/docs/alexa/ask-overviews/create-developer-account.html). 2. [Create an Alexa skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-alexa-skill.md). For more information, see the [Alexa documentation](https://developer.amazon.com/en-US/docs/alexa/custom-skills/steps-to-build-a-custom-skill.html). 3. [Build an Alexa skill model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/build-alexa-skill.md). For more information, see the [Alexa documentation](https://developer.amazon.com/en-GB/docs/alexa/conversations/build-model.html). 4. Configure an Alexa skill. For more information, see [Configure an Alexa skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/confgure-alexa-for-snow-instance.md) . 5. [Test an Alexa skill on the developer console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/test-alexa-skill.md). For more information, see the [Alexa documentation](https://developer.amazon.com/en-US/docs/alexa/devconsole/test-your-skill.html). 6. [Account linking with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/account-linking-alexa.md). For more information, see the [Alexa documentation](https://developer.amazon.com/en-US/docs/alexa/account-linking/account-linking-for-custom-skills.html). Role required: external\_app\_install\_admin, va\_admin, or admin ## Procedure 1. Associate a provider channel identity record with your Alexa account. For more information, see [Create a provider channel identity record for Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-provider-channel-id-record-alexa.md). 2. Associate inbound message records with a message auth record. For more information, see [Set up message authentication for Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/setup-message-auth-alexa.md). - **[Create an Alexa skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-alexa-skill.md)** Create an Alexa-hosted skill using the Alexa developer console. Creating an Alexa skill helps you prepare to use the Alexa app. - **[Configure an Alexa skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/confgure-alexa-for-snow-instance.md)** Configure your Alexa skill to talk to your ServiceNow instance. - **[Build an Alexa skill model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/build-alexa-skill.md)** Build your Alexa-hosted skill on the Alexa developer console. Building a saved Alexa skill model helps you prepare the skill for testing. - **[Get the Alexa skill ID](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/get-skill-id.md)** Get the Alexa Skill ID from your Alexa developer console after configuring the skill. The Skill ID is the Alexa identifier for the application. - **[Test an Alexa skill on the developer console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/test-alexa-skill.md)** Test your Alexa skill using the Alexa simulator and developer account once the installation is complete and the skill is built. - **[Test a skill on the Alexa mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/test-skill-mobile.md)** Test your Alexa skill using the Alexa mobile app. - **[Test a skill on the Alexa Echo or Echo Show screen device](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/test-skill-echo-show.md)** Test your Alexa skill using the Alexa Echo or Echo Show screen device. - **[Supported Alexa intents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/alexa-intents.md)** Use the Alexa intents supported by Conversational Integration with Alexa to receive an appropriate response during custom chat integrations with Alexa. - **[Create a provider channel identity record for Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/create-provider-channel-id-record-alexa.md)** Create a provider channel identity record to connect to your Alexa account. - **[Set up message authentication for Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/setup-message-auth-alexa.md)** Define a token in your ServiceNow instance to set up a message authentication with your Alexa account. **Parent Topic:**[Configure Conversational Integration with Alexa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-amazon-alexa.md)