---
title: Synthesized response in Slack conversations
description: Synthesized responses in Slack conversations are results that are summarized as a single response, allowing users to see information in a conversational way.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/slack-synthesized-response.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 2
breadcrumb: [Use ServiceNow Otto conversations with Slack, Conversational Integration with Slack, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Synthesized response in Slack conversations

Synthesized responses in Slack conversations are results that are summarized as a single response, allowing users to see information in a conversational way.

With synthesized responses, the response contains the most relevant items and information, such as:

-   Returning multiple Genius Results and topics in carousel format.
-   Providing unified search across topics and catalog items.
-   Providing a Knowledge Base Q&A pipeline that enables multiple snippets from multiple Knowledge Base articles to be passed to the LLM as the context for answer generation.

The overall synthesized response helps users experience a conversational flow that understands query intent, searches across records of various types, and summarizes results in a unified, easy-to-consume response.

When you ask a question in Slack with ServiceNow Otto enabled, you receive a summary of the response with catalog items and topics, followed by the citation links. For example, if you enter `laptop` in your conversations, you see the responses in a synthesized format.

\[Omitted image "na-slck-synthesized-rspns.png"\] Alt text: Slack synthesized response in a ServiceNow Otto conversation.

When you select the **View other options** button, you get the list of available Knowledge Base articles and catalogs, which you can select and then view details.

## Streaming synthesized response

Streaming synthesized responses in Slack conversations provides a faster interaction and more engaged user experience with real-time updates while the messages are processed. To learn more about response streaming, see [Chat streaming responses](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/now-assist-in-virtual-agent/streaming-responses-requestor.md) and [Manage an assistant chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/now-assist-in-virtual-agent/manage-assistant-chat-experience.md).

To enable response streaming in Slack conversations, see [Enable ServiceNow Otto for Virtual Agent in Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/enable-na-llm-slack.md). With response streaming enabled in Slack conversations, you can experience the following enhancements:

-   Reduced latency in conversations
-   Increased engagement
-   Ability to handle longer or more complex queries effectively

## Example of triggering AI agents through REST API

Example of using the sn\_aia REST API endpoints to trigger agents through REST API calls.

```
{
"jsonrpc": "2.0",
"id": "{{$guid}}",
"method": "message/send",
"params": {
"message": {
"kind": "message",
"role": "user",
"parts": [
{
"kind": "text",
"text": "Help me plan a calculator app"
}
],
"messageId": "{{$guid}}"
}
}
}
```

**Parent Topic:**[Using ServiceNow Otto for Virtual Agent conversations with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/na-va-llm-slack.md)