---
title: Topics details
description: Use the Topic Details page in the Conversational Analytics dashboard to view key performance indicators of Virtual Agent \(VA\) topics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/topic-details-subtab-pae.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Topics tab, Using the Conversational Analytics Dashboard, Conversational Analytics dashboard in Platform Analytics experience, Analyze VA performance, Virtual Agent, Conversational Interfaces]
---

# Topics details

Use the Topic Details page in the Conversational Analytics dashboard to view key performance indicators of Virtual Agent \(VA\) topics.

## Get additional information about the topics

Select a topic from the drop-down to view the indicators associated with the topic.

\[Omitted image "dashboard-topic-details-2-pae.png"\] Alt text: Virtual Agent Analytics Dashboard topic details sub-tab.

The Topic Details page provides the following indicators.

-   **Topic Usage**—The number of times the topic was used each day.
-   **Topic completion**—Number of times the user went to the final node in the topic.
-   **Live Agent Transfer**—Number of times the selected topic was invoked by VA and then transferred to a live agent.
-   **Last Visited Node**—Last nodes users visited before leaving the chat.

    The presumption is the users gave up after the last node they visited.

-   **NLU Prediction**—NLU prediction stats for the selected topic.
-   **Topic block breakdown**—Execution count of the selected topic block in different topics. Use this indicator to view which topic block is executed the most across topics.

**Parent Topic:**[Topics tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/topics-tab-pae.md)