---
title: Integrating IBM Watson Assistant conversations
description: Use the IBM Watson Assistant topic to enable Virtual Agent to exchange information with conversations that were created in IBM Watson Assistant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-ibm-watson-assistant-config.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Integrating IBM Watson Assistant conversations

Use the IBM Watson Assistant topic to enable Virtual Agent to exchange information with conversations that were created in IBM Watson Assistant.

-   **[Integrating Virtual Agent with IBM Watson Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-watson-assistant-topic.md)**  
Set up the IBM Watson Assistant topic to run dialog skills \(conversations created in IBM Watson Assistant\) in the web-based chat client. This topic returns information exchanged during the Virtual Agent conversation to IBM Watson Assistant.
-   **[Integrating Virtual Agent with IBM Watson Assistant for Assistant V2 API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-watson-assistant-topicV2.md)**  
Configure the IBM Watson Assistant Chat Integration to run a dialog skill \(conversation\) created in IBM Watson Assistant with the Assistant V2 API. The V2 API enables the Virtual Agent chat widget to run a topic that uses Watson Assistant's intent disambiguation feature to improve topic discovery.

**Parent Topic:**[Integrating Virtual Agent with messaging apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-integration-messaging-apps.md)