---
title: Integrate Virtual Agent with Microsoft Teams
description: Enable ServiceNow Virtual Agent to integrate with the Microsoft Teams application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-integ-msteams.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-04-08"
reading_time_minutes: 1
keywords: [ServiceNow, Virtual Agent, integration, MS Teams, Microsoft, Teams]
breadcrumb: [Conversational Integration with Microsoft Teams, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces]
---

# Integrate Virtual Agent with Microsoft Teams

Enable ServiceNow Virtual Agent to integrate with the Microsoft Teams application.

## Before you begin

Role required: virtual\_agent\_admin or admin.

-   **[Integrate ServiceNow Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/add-msteams-snow-va-bot.md)**  
Add the Now Virtual Agent bot to your ServiceNow instance to integrate with Microsoft Teams.
-   **[Override Microsoft Teams integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/override-msteams-install.md)**  
Override Virtual Agent integration with Microsoft Teams.
-   **[Manage the ServiceNow Virtual Agent integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-va-teams.md)**  
Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.
-   **[Specialized Virtual Agent integrations for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md)**  
The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

**Parent Topic:**[Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/teams-conv-integration.md)