---
title: Virtual Agent reference
description: Reference topics provide descriptions about the Virtual Agent Designer interface components and technical details to learn more about scripting methods, Natural Language Understanding system entities, and the Virtual Agent Interactions table.Asha, please review: new intro topic - I set the collection-type = family on the ditamap. This will make links to child topics appear.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/va-parent-reference.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Virtual Agent, Conversational Interfaces]
---

# Virtual Agent reference

Reference topics provide descriptions about the Virtual Agent Designer interface components and technical details to learn more about scripting methods, Natural Language Understanding system entities, and the Virtual Agent Interactions table.

-   **[Assistant Designer interface reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/vad-reference.md)**  
The Assistant Designer interface lets you create, modify, test, publish, and localize topics, topic blocks, and custom controls.
-   **[Virtual Agent technical reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-advanced-technical-reference.md)**  
Use these topics to learn more about scripting methods, NLU system entities, and the Virtual Agent Interactions table.

**Parent Topic:**[Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-landing-page.md)