---
title: Virtual Agent API
description: The ServiceNow Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/virtual-agent-api-landing-page.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2025-12-16"
reading_time_minutes: 1
breadcrumb: [Build and deploy, Virtual Agent, Conversational Interfaces]
---

# Virtual Agent API

The ServiceNow® Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

## Get started with ServiceNow Virtual Agent API

<table id="table_sy2_rf4_qhc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Virtual Agent and its features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/explore-virtual-agent-api.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install and configure Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-virtual-agent-api.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-virtual-agent.svg"\] Alt text:Use Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/use-virtual-agent-api.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get additional information about Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-api-reference.md)

</td></tr></tbody>
</table>-   **[Exploring Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/explore-virtual-agent-api.md)**  
Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store.
-   **[Configuring Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-virtual-agent-api.md)**  
Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
-   **[Using Virtual Agent API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/use-virtual-agent-api.md)**  
Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces. You can also use Virtual Agent as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.
-   **[Virtual Agent API reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/virtual-agent-api-reference.md)**  
Reference topics provide information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.

**Parent Topic:**[Building and deploying Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/using-virtual-agent.md)